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Email Support:
Responses in 24 - 48 business hours.
tech at pilotware.com
Standard Phone Support:
M - F 9:00 am - 6:00 pm PDT
(323) 851-0087 Option 1
Advanced Phone Support:
M - Sa 7:00 am - 9:00 pm PDT
Number provided with contract.
Premium Support:
Terms and conditions customized for each client.
Number provided with contract.
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EMAIL SUPPORT
PilotWare users can email general questions to PilotWare and expect a 24 - 48 hour response, weekends and holidays excluded. A support contract is not required to contact us via email, however, PilotWare reserves the right to cease email support dialogues and require clients to pay for a support contract. |
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STANDARD PHONE SUPPORT
Enterprise clients within their warranty period and Production clients with an active license may call the standard support line for PilotWare software and hardware questions and issues. All others will need to purchase a support contract or pay a per incident support fee.
Standard Support Pricing | Standard Support Policies & Procedures
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ADVANCED PHONE SUPPORT
Advanced phone support is included with some licensing packages and provides expanded support hours and a dedicated phone line. See Policies & Procedures for more information. Advanced support hours and services are not available on a per call basis.
Advanced Support Pricing | Advanced Support Policies & Procedures
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PREMIUM SUPPORT
PilotWare offers Premium Support plans for clients needing after-hours and seven-day service. Premium packages can inlcude on-site and database/server maitenance. In addition to a dedicated support line, premium support clients also have access to technicians directly through office extensions or cell phone numbers.
Premium Support Pricing | Premium Support Policies & Procedures
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